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Web 2.0 technologies are changing the way government operates and interacts with the public worldwide. They present an opportunity for government CIOs to slash IT costs and transform internal collaboration using social technologies, a new report has found.
However, moves to use Web 2.0 capabilities to radically overhaul the government’s relationship with the electorate will need to overcome resistance, as it will have to address concerns over security of information, current commercial arrangements and the breakdown of hierarchies, if they are to succeed.
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